VITAJUWEL 2-YEAR LIMITED WARRANTY

United States

This Limited Warranty is provided by VitaJuwel USA, Inc., 81 Windermere Ave., Greenwood Lake, NY 10925, USA (“VitaJuwel,” “we,” “us,” or “our”).

What this warranty covers

VitaJuwel warrants to the original purchaser that a new VitaJuwel product will be free from defects in materials and workmanship under normal household use for two years from the original retail purchase date.

This Limited Warranty applies to products purchased new directly from VitaJuwel or from an authorized VitaJuwel retailer in the United States.

How long coverage lasts

Coverage lasts for two years from the original retail purchase date. Proof of purchase showing the purchase date is required.

This Limited Warranty applies only to the original purchaser and is not transferable.

What this warranty does not cover

This Limited Warranty does not cover:

• normal wear and tear;
• accidental damage, including broken or cracked glass caused by dropping, impact, tipping, or improper handling;
• scratches, discoloration, water spots, mineral deposits, or other cosmetic changes resulting from normal use;
• damage caused by misuse, neglect, improper storage, improper cleaning, failure to follow product instructions, or use for an unintended purpose;
• damage caused by modification, attempted repair, or service by a third party;
• damage caused by the use of third-party components or accessories, but only where that use caused the damage;
• loss or theft;
• products purchased used, through private resale, or from an unauthorized seller;
• counterfeit products; or
• products for which valid proof of purchase cannot be provided.

Natural and handcrafted variations

Many VitaJuwel products are handcrafted and contain natural gemstones. Gemstones naturally vary in color, size, shape, texture, and appearance. Handcrafted glass components may also have minor differences in dimensions or appearance.

These natural and handcrafted variations are part of each product’s individual character and are not defects in materials or workmanship.

Occasionally, one or more gemstones may rest within or become positioned in the narrow stem of a gemstone vial or gemstone droplet. This does not constitute a defect as long as it does not interfere with the product’s intended use.

What VitaJuwel will do

If VitaJuwel determines that a product has a defect covered by this Limited Warranty, VitaJuwel will, at its option:

• repair the product;
• replace the affected product or component with the same or a reasonably comparable product or component; or
• refund the original purchase price.

Replacement products or components may differ slightly in color, appearance, or design from the original. If the original product is no longer available, VitaJuwel may provide a reasonably comparable replacement.

Any repaired or replacement product will remain covered for the longer of:

• the remainder of the original two-year warranty period; or
• 90 days from the date the repaired or replacement product is delivered.

Covered warranty service will be provided without charge to the customer. VitaJuwel will provide instructions if the product must be returned.

How to make a warranty claim

To request warranty service, email contact@vitajuwel.com and provide:

• your name and contact information;
• the order number or a copy of the original purchase receipt;
• a description of the suspected defect; and
• clear photographs showing the product and the affected area.

VitaJuwel may request additional information or require the product to be returned for inspection before approving a claim. Do not send a product to VitaJuwel unless our support team has provided return instructions.

Implied warranties

To the extent permitted by applicable law, any implied warranties, including the implied warranties of merchantability and fitness for a particular purpose, are limited in duration to the two-year duration of this Limited Warranty.

Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

Limitation of damages

To the extent permitted by applicable law, VitaJuwel will not be liable for incidental or consequential damages arising from the use of, or inability to use, the product.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so this exclusion or limitation may not apply to you.

Your legal rights

This Limited Warranty gives you specific legal rights. You may also have other rights that vary from state to state.

Effective date: September 20, 2026